Refund policy

Return & Refund Policy

Overview

All items sold by A Little Meadow are made to order and often customized or hand-finished. Due to the nature of custom resin figure production, all sales are final once production has begun.

Please read this policy carefully before placing an order.

Returns & Refunds

We do not accept returns or refunds for:

Custom or made-to-order figures
Painted figures (standard or custom)
DIY kits once shipped
Orders where production has already started
Change of mind or buyer’s remorse

Once work begins on a figure — including printing, cleanup, assembly, or painting — the order becomes non-refundable.

Order Cancellations

Orders may be canceled within 48 hours of purchase, only if production has not yet begun.
After 48 hours, or once production has started, cancellations are not accepted.

If you need to request a cancellation, please contact us immediately at:
msmeadows.business@gmail.com

Custom Work Disclaimer

Custom and hand-painted figures are artistic works. Minor variations in:

Color tones
Shading
Texture
Resin surface details

are normal and expected, and do not qualify as defects or grounds for a refund.

Shipping Issues & Damages

We take great care in packaging orders, but if your item arrives damaged:

You must contact us within 48 hours of delivery
Clear photos of the packaging and damage are required
We will assess whether a repair, replacement, or partial refund is appropriate

Shipping damage claims submitted after 48 hours may not be eligible.

Lost or Delayed Packages

We are not responsible for delays caused by the carrier, customs, or incorrect addresses provided by the buyer
Once an order is marked as delivered, responsibility transfers to the customer